Frequently Asked Questions
Everything you need to know about shopping with MELLOW.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
Are your materials sustainably sourced?
At MELLOW, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.